Returns and Refunds Policy
Time limit
If you have problems with our products, we will be happy to provide a full refund within 180 days since the purchase. After 180 days, no refunds will be given.
Let us help
Before a refund is granted, allow us to try and help solve any problem you have by opening a topic in our Support Forum.
Please grant us 1-2 business days for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.
Reasons
Refunds are granted if the product doesn’t work as described on our site or in our emails.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Renewals are strictly non-refundable.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
Keep in mind that you don’t purchase a trial version of our products.
Refund requests can be submitted through the contact form. Please accompany your request with detailed and grounded reasons why you apply for a refund.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software (themes, plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the page of each product. We do not guarantee that our products are fully compatible with any third-party programs, and we do not provide support for third-party applications.
Once we get your request, we will send you an email to notify you that we have received your request, and we will also notify you of the approval or refusal of your refund request.
Granting Refunds
In case your request is deemed valid, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 2-5 working days after your request has been approved.
Development services, Do It For Me Services, and other custom programming services are subject to their own refund rules, listed in their individual service contracts.